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- Urgent : Represents a complete loss of service, or a complete loss or impairment of a significant feature, where no workaround exists. (Note: Development issues are not included).
- High : Degraded service. Includes intermittent issues and reduced quality of service. A workaround may be available. (It does not include development issues).
- Medium : General issue. Includes product questions, feature requests and development issues.
- Low : Includes ideas for the future, ‘Nice to have’ functionality, for example setup of an existing feature in RAIDO (but not essential to the quality of service).
Ideas for the future should be raised in the Aha! portal https://aviolinx.aha.io/products/RAIDO